Partner garage programme
Get customers referred by NUVIO Car Assist.
Car owners who write to us on WhatsApp need a garage they can trust. After a quality audit, your garage is proposed to them, with a case pre-diagnosed by NUVIO.
What the programme gives you
Referred customers
Car owners in your area, with a symptom already qualified by a NUVIO expert.
A trust badge
“NUVIO partner garage” or “Premium partner”, earned through the audit and customer ratings.
Technical hotline included
Your technicians ask NUVIO engineers their diagnostic questions on WhatsApp.
Monthly feedback
Referrals received, visits, ratings and customer remarks in your workshop area.
How to become a partner
Request
Fill in the form: a NUVIO agent calls you back to book the visit.
Quality audit
A NUVIO agent and engineer assess the garage on 100 points, on site or by video call for the technical interview.
Partner agreement
You sign the quality agreement: written quote, itemised invoice, warranty.
Referrals
Your garage is proposed to car owners in your area. You follow your referrals in your workshop area.
The 100-point quality audit
The garage passes with at least 65/100 and every mandatory area passed. It is re-audited every year, with at least one unannounced visit.
| Area | What is checked | Points | Mandatory |
|---|---|---|---|
| Legal and identity | Registered business (RC, ICE or self-employed), fixed address, owner identified | 10 | |
| Safety and premises | Working lifts, fire extinguisher, safe electrical installation, clean and organised bays | 15 | |
| Diagnostic equipment | Up-to-date multi-brand scan tool, battery tester, measuring tools (ADAS, AC, EV as a bonus) | 20 | |
| Technical competence | Declared and proven specialties, trained staff, technical interview with a NUVIO engineer | 20 | |
| Transparency | Written quote before work, itemised invoice, old parts returned on request | 15 | |
| Parts and warranty | Traceable parts, written warranty on labour and parts (3 months or 5,000 km minimum) | 10 | |
| Customer handling | Opening hours kept, reachable by phone and WhatsApp, waiting area, complaint handling | 10 | |
| Capacity | Bays, vehicles per day, weekly capacity for referrals, fuels handled | – |
Pass: 65/100 minimum, every mandatory area passed.
Levels shown to car owners
NUVIO partner garage
Audit from 65 to 79 and agreement signed.
Premium partner
Audit of at least 80 and a customer rating of at least 4.3/5 over 10 or more rated visits.
Specialist
Specialty proven and checked by a NUVIO engineer: hybrid / electric, Common-Rail, ADAS, air conditioning.
New partner
Shown while the garage has fewer than 10 rated visits.
Your commitments as a partner
- Written quote before any repair, itemised invoice
- Warranty on labour and parts
- Answer NUVIO follow-ups within 2 business days
- Confidentiality of the car owner's data received with a referral
- No paid ranking: only quality, distance and availability count
Membership
The programme is free during the Casablanca pilot. A monthly membership (technical hotline, referrals, audit and badge) will then be offered, with the price given before any commitment.
Request an audit
A NUVIO agent calls you back to book the visit. Free during the pilot.
Frequently asked questions
How much does the programme cost?
It is free during the pilot. Then a monthly membership bundles the technical hotline, referrals, the audit and the badge. You get the price before any commitment.
Can we pay to rank higher?
No. The ranking depends only on the quality score (audit and customer ratings), distance and availability. This is written in the partner agreement and explained to car owners.
What happens if a customer is not satisfied?
NUVIO contacts you and the customer within 2 business days to find a solution. Ratings that are too low put the garage under review, then suspend it if nothing changes within 30 days.
Who sees my customers' data?
You receive a car owner's case only if they agree, and only for their job. Your garage's audit data belongs to NUVIO and is never sold to third parties.
Do we need to use the NUVIO hotline already?
No, but it helps: hotline garages and NUVIO pilot programme garages are audited first.