Technical Hotline
Expert technical support for modern vehicles, on WhatsApp.
Send photos, voice notes or videos of the problem. A senior NUVIO engineer guides your technician to the fault and follows the case until it is solved.
Fewer immobilized vehicles: OEM-level troubleshooting without the OEM delay.
The problem we solve
01
Vehicles stuck for days
Complex electronic faults block bays and frustrate customers.
02
No access to OEM support
Independent workshops rarely reach a manufacturer expert quickly.
03
Trial-and-error repairs
Replacing parts to find a fault costs time, money and trust.
What's included
Mechatronics remote support
Help on computer-controlled systems: engine, transmission, ABS/ESP, body electronics.
Fast diagnostic lookup
Predictive data tools narrow down the likely causes from your DTC codes and symptoms.
Confirmed by senior engineers
Every diagnostic path is checked by an experienced engineer before we send it.
Photos, voice notes, videos
Explain the problem the way you prefer, directly from your phone.
Ticket tracking
Each request gets a ticket number and a clear status: open, in progress, solved.
How it works
Sign up your workshop
Create an account with your WhatsApp number.
Send the case
Vehicle, DTC codes, symptoms, photos, voice notes or videos.
Get the expert answer
A NUVIO engineer replies with a diagnostic path and checks to perform.
Close the ticket
Once the vehicle is fixed, the ticket is marked solved with a summary.
What you receive
- A step-by-step diagnostic path adapted to your tools
- Wiring, component and test-value guidance when needed
- A written resolution summary for each ticket
- A history of all your cases in the hotline portal
Who it's for
- Independent garages and specialist workshops
- Fleet maintenance workshops
- Workshop networks and parts distributors offering support to their customers
- OEM/Tier-1 diagnostic experience
- 20+ years
- support languages
- FR · EN · AR
Every engagement is tailored after a short discovery call.
Frequently asked questions
Which vehicles do you support?
Passenger cars and light commercial vehicles of the main brands sold in Morocco, including diesel Common-Rail, hybrid and electric vehicles.
How fast do you reply?
We aim to reply quickly during business hours. Response-time commitments are published with the hotline terms.
Do I need special equipment?
A smartphone with WhatsApp is enough to send the case. A diagnostic tool helps us go further, and we adapt our guidance to the tools you have.
Is my customer data protected?
Yes. Tickets are visible only to your workshop and to NUVIO engineers, and stored securely. See our privacy notice.
How much does it cost?
Access terms are presented on the workshops page. Networks and distributors can include the hotline in a partnership.
A difficult vehicle in your workshop?
Sign up and send your first case on WhatsApp.
