Draft: pricing and response-time commitments to be confirmed before the hotline launch.
Service
NUVIO provides remote technical advice to registered workshops through WhatsApp and the hotline portal.
Response targets
Response-time targets and working hours: [to be confirmed]. Targets are commitments of means, not of result.
Responsibility
Advice is given remotely on the basis of the information you provide. The workshop remains fully responsible for the diagnosis, repair and safety of the vehicle, and for following manufacturer procedures, especially on high-voltage systems.
Acceptable use
Send only information related to vehicle repair. Do not send customers' personal data unless necessary. Abusive use may lead to account suspension.
Pricing
Access conditions: [to be confirmed].