Skip to content
NUVIO
fr

Free car advice

Free car advice: a NUVIO expert answers car owners on WhatsApp.

Warning light, noise, breakdown or servicing: NUVIO Car Assist tells the owner what is probably happening, whether the car can be driven, and refers them to a partner garage audited by NUVIO.

Send a WhatsApp request06 19 70 37 97How it works for car owners
NUVIO Car Assist advisor with a headset, mechanic handing car keys to a smiling customer in a partner garage

Safety first, clear answers, and only garages NUVIO has audited on site.

The problem we solve

  • 01

    Unsure about a warning light

    Drive or stop? Without reliable advice, owners take a risk or immobilise their car for nothing.

  • 02

    Finding a trusted garage

    Vague quotes, parts replaced for no reason: choosing a garage is often a gamble.

  • 03

    No expert to talk to

    Forums and groups contradict each other; owners reach the garage not knowing what to ask.

What's included

  • Safety triage

    Red, orange or green: the first answer always says whether the car can be driven.

  • Written advice on WhatsApp

    Probable causes, next step and what to tell the garage, summarised in writing.

  • Photos, voice notes, videos

    Owners show the warning light or let us hear the noise, from their phone.

  • Audited partner garages

    1 to 3 garages proposed by quality, distance and availability, never by payment.

  • Follow-up and rating

    After the visit, NUVIO collects the owner's rating and monitors each garage's quality.

How it works

  1. The owner writes

    A WhatsApp message, voice note, photo or video of the problem.

  2. Triage

    The expert assesses urgency and says whether the car can be driven.

  3. Advice

    Probable causes, next step and questions to ask the garage.

  4. Referral and follow-up

    An audited partner garage if needed, then a follow-up after the visit.

What the owner receives

  • A request number (NUV-CA-…) and a clear urgency level
  • Written advice: probable causes, next step, points to check
  • Contact details of 1 to 3 audited partner garages, with a map link
  • A follow-up after the visit, and their rating taken into account

Who it's for

  • Private car owners, free of charge
  • Insurers and roadside assistance companies offering car advice to their customers
  • Fleet managers, leasing companies and dealers (used-car programmes)
for the car owner
0 MAD
quality audit for every partner garage
100 points

Every engagement is tailored after a short discovery call.

NUVIO Car Assist: remote car advice, no sign-up

NUVIO Car Assist is NUVIO's car advice service for private owners. An automotive specialist answers on WhatsApp, in French, Darija or English, and first says whether the car can be driven: that is the safety triage.

The advice gives the probable causes of a warning light, a noise or a breakdown, the next step and what to tell the garage. It is not a remote diagnosis: only the garage confirms the fault after examining the car.

When a repair is needed, NUVIO proposes one to three partner garages audited on site, in Casablanca first and then in other Moroccan cities. The ranking depends on the garage's quality, distance and availability, never on payment.

Insurers, roadside assistance companies, leasing companies and fleet managers can offer Car Assist to their customers co-branded, with anonymised statistics on breakdowns and servicing.

Frequently asked questions

Is the advice really free for car owners?

Yes. The service is funded by the partner garages' membership and by business partners (insurance, assistance, fleets), never by the car owner.

Does NUVIO repair cars?

No. NUVIO advises remotely and refers owners to audited partner garages. The garage chosen by the owner diagnoses the car on site and repairs it.

How are partner garages chosen?

Every garage is audited on site by NUVIO on 100 points: diagnostic equipment, skills, written quote, itemised invoice and warranty. A garage whose ratings drop is put under review.

Can an insurer or a fleet offer Car Assist to its customers?

Yes. Car Assist can be offered co-branded to policyholders, assistance members, fleets and used-car customers. Contact us for a dedicated programme.

When does the service answer?

Monday to Friday, 9 am to 6 pm. Dangerous situations (brakes, steering, smoke, fuel smell) are handled first.

A question about your car?

Write to NUVIO Car Assist on WhatsApp: an expert answers, free of charge.

Discover NUVIO Car Assist

Related services

Send a WhatsApp request06 19 70 37 97