NUVIO Car Assist · free car advice
Not sure about your car? An expert answers on WhatsApp.
Warning light, strange noise, starting problem or servicing: a NUVIO expert tells you what is probably happening, whether you can drive and what to ask the garage. If a repair is needed, we refer you to a partner garage audited by NUVIO.
- Free · no sign-up · no app
- Monday to Friday, 9 am to 6 pm. Outside these hours, we reply when we open.
- Brakes, steering, smoke or fuel smell: stop and do not drive.
How it works
- 1
Write to us on WhatsApp
Describe the problem in writing or as a voice note, with photos or a video of the warning light or noise.
- 2
An expert advises you
Probable causes, urgency, whether you can drive and what to tell the garage.
- 3
An audited partner garage
If a repair is needed: 1 to 3 garages audited by NUVIO near you, then a follow-up after the visit.
What we help with
- Engine warning light
- Starting and battery
- Noises and vibrations
- Servicing and oil change
- Preparing the technical inspection
- Advice before buying
Your request is first sorted by urgency
The expert's first step is to tell you whether you can keep driving.
Red: stop
Brake warning, soft pedal, heavy steering, smoke, fuel smell, overheating, oil pressure light.
Do not drive: roadside assistance or a tow, then the nearest partner garage.
Orange: soon
Steady engine light, abnormal noise, vibration, charging light, air conditioning failure.
Probable causes, drive with care, partner garage within days.
Green: information
Servicing, technical inspection, buying advice, general questions.
Advice, and a garage if you wish.
What Car Assist does, and what it doesn't
We give you
- The probable causes of a symptom, ranked (never a confirmed remote diagnosis)
- The urgency level and whether the car is safe to drive
- What to tell or ask the garage (warning lights, fault codes, symptoms)
- Servicing guidance: intervals, fluids, tyres, battery, technical inspection
- 1 to 3 audited partner garages, then a follow-up after the visit
We never give
- Repair instructions on brakes, steering, airbags, the fuel system or the high-voltage parts of a hybrid or electric car
- Firm quotes: only the garage prices the repair after seeing the car
- Opinions on a non-partner garage, or legal advice in a dispute
Audited partner garages, never ranked by payment
NUVIO only recommends garages it has audited on site: diagnostic equipment, skills, written quote before work, itemised invoice and warranty.
Partner garages pay a membership to NUVIO, which funds this free service for you. The ranking depends only on the garage's quality, distance and availability, never on payment.
After your visit, we ask for your rating in under 30 seconds. A garage whose ratings drop is put under review, then removed if it does not improve.
Engine light on, noise, breakdown: what to do before going to the garage?
A steady orange engine light is not as serious as a flashing light or a red oil-pressure light. Before you drive, a NUVIO expert helps you tell the difference: send a photo of the dashboard and describe what you feel (loss of power, jerks, smoke, noise).
For a noise or a vibration, a short video with sound, engine running, often says more than a long description. Give the brand, model, year, fuel and mileage: these are the first things a technician asks.
If a repair is needed, we refer you to a trusted garage in Casablanca or your city, chosen among the partner garages audited by NUVIO. You know in advance what to tell the garage, and you can ask for a written quote before the work.
The advice is free, with no sign-up and no app: one WhatsApp message is enough, in French, Darija or English.
Frequently asked questions
Is the service really free?
Yes. Advice is free for car owners. NUVIO is funded by the partner garages' membership and by business partners (insurance, roadside assistance, fleets), never by you.
Do I need an account?
No. Just write on WhatsApp to 06 19 70 37 97. Your request number is sent back in the reply.
Can you diagnose the fault remotely?
We give probable causes, an urgency level and the next step. Only a garage can confirm the fault after examining the car.
How do you choose partner garages?
Every garage is audited on site by NUVIO (equipment, skills, transparency, warranty) and signs a quality agreement. The ranking depends on quality, distance and availability, never on payment.
When do you answer?
Monday to Friday, 9 am to 6 pm. Dangerous situations (brakes, steering, smoke, fuel smell) are handled first. Out of hours, call your roadside assistance or emergency services (15 / 19 / 177) if the car is not safe.
What do you do with my data?
Your number, your car and your messages are used only to advise you and follow your request. Your case is shared with a garage only with your consent.
A question about your car?
Write to us on WhatsApp: a NUVIO expert answers.
Monday to Friday, 9 am to 6 pm. Outside these hours, we reply when we open.
Are you a garage? Become a NUVIO partner garage. Partner programme