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NUVIO · NUVIO Kaizen Label

NOOR SERVICE AUTO PUITS

Arrondissement d'Aïn-Chock, CASABLANCA

Corrective action in progress, due 30/11verified on 28 Oct 2026
Partner
86/100

Audit score

+0 pt since the initial audit

Customer satisfaction

Ratings being collected

⚠ Corrective action in progress

  • Accessible, up-to-date fire extinguisher · Due: 30 Nov 2026

Results by area

  • 1. Legal and identity10/10

    The garage is officially registered, at a fixed address, with an identified manager.

  • 2. Customer care8/10

    Clear opening hours, easy to reach, a place to wait and complaints taken seriously.

  • 3. Safety and premises11.5/15

    Lifts, fire extinguisher, wiring and work bays: a safe workshop for your car.

  • 4. Diagnostic equipment18/20

    The tools to find the real fault on recent cars, instead of replacing parts at random.

  • 5. Technical competence14/20

    Proven specialties, a trained team and knowledge checked by a NUVIO engineer.

  • 6. Transparency15/15

    A written quote before work, an itemised invoice and replaced parts returned on request.

  • 7. Parts and warranty10/10

    Parts from traceable sources and a written warranty on the work.

See each criterion

1. Legal and identity

  • Registered business (RC/ICE or self-employed)✔ Compliant

    The garage legally exists: NUVIO checked its registration (the number is not published).

  • Fixed address and identifiable front✔ Compliant

    You can find the garage easily: a fixed address and a recognisable front.

  • Identified manager✔ Compliant

    A person in charge of the workshop is identified by NUVIO and answers for the work.

2. Customer care

  • Opening hours displayed✔ Compliant

    Opening hours are displayed: you know when to drop off and collect your car.

  • Reachable by phone or WhatsApp✔ Compliant

    The garage answers the phone or WhatsApp for an appointment or a follow-up.

  • Reception or waiting area○ To improve

    A clean place to welcome you, explain the repair and wait.

  • Complaint handling✔ Compliant

    The garage has a clear way to handle a complaint: who to contact and how quickly.

3. Safety and premises

  • Working vehicle lifts✔ Compliant

    The lifts that raise the cars work and are maintained: your car and the team work safely.

  • Accessible, up-to-date fire extinguisher◐ Partly compliant

    The workshop has an accessible, inspected fire extinguisher: a sign it takes safety seriously.

  • Safe electrical installation✔ Compliant

    The workshop's sockets, cables and switchboard are protected and in good condition.

  • Clean, tidy work bays◐ Partly compliant

    A tidy workshop limits mistakes and protects your car.

4. Diagnostic equipment

  • Up-to-date multi-brand scan tool✔ Compliant

    The workshop reads the computers of recent cars with an up-to-date tool.

  • Battery tester and charger✔ Compliant

    The garage tests the battery before replacing it and charges it properly.

  • Electrical measuring tools✔ Compliant

    A multimeter and measuring tools confirm the fault before a part is replaced.

  • Additional equipment (bonus)— Bonus not obtained

    Extra equipment (oscilloscope, air-conditioning station…): a plus, not a requirement.

5. Technical competence

  • Proven specialties✔ Compliant

    The garage showed concrete examples of successful jobs in its specialties.

  • Trained team◐ Partly compliant

    The mechanics followed technical training courses with certificates.

  • Interview with the NUVIO engineer◐ Partly compliant

    A NUVIO engineer checked the team's technical knowledge in a conversation.

6. Transparency

  • Written quote before work✔ Compliant

    The garage gives you a written price before starting. You know what you will pay.

  • Itemised invoice✔ Compliant

    The invoice lists parts and labour separately: you see what was done.

  • Replaced parts returned✔ Compliant

    On request, the garage gives you back the replaced parts: you see what was changed.

7. Parts and warranty

  • Parts from traceable sources✔ Compliant

    Parts come from known suppliers, with a purchase invoice.

  • Written warranty✔ Compliant

    If a problem comes back after the repair, the garage commits in writing to redo the work (at least 3 months or 5,000 km).

Strengths

  • Up-to-date multi-brand scan tool
  • Proven specialties
  • Written quote before work

Verified progress

  1. 28 Oct 2026

    Initial on-site audit · 92/100

Current progress plan

  • Former le personnel et montrer certificats de formation (due 30 Dec 2026)
  • Faire verifier extincteur et ajouter photo avec date prochaine verification (due 30 Nov 2026)
  • Ameliorer la proprete espace rangement et cablage electrique (voir images) (due 30 Nov 2026)

Verified photos

Specialties and vehicles

  • Brakes and suspension
  • General repair
  • Gearbox
Vehicles
Passenger cars, Light commercial vehicles, Heavy vehicles
Fuels
Petrol, Diesel, Hybrid, Electric

A problem with this garage?

Write to NUVIO Car Assist on WhatsApp. Your message stays confidential: it is never published on this page.

Report a problem to NUVIO

How to read this page

NUVIO checked each criterion on the date shown, on site, by video call or on evidence. « To improve » marks a point of progress, not a failure. Levels cannot be bought: they depend only on verified evidence.

NUVIO methodCheck a certificateSee the labelled garages

Private NUVIO label; it does not replace a regulatory certification. The valid status is the one shown online.

NUVIO checks organisation, equipment and transparency criteria on a given date; the garage alone is responsible for the work it does.

Labelled since 31 Oct 2026 · Updated on 31 Oct 2026 · Method v1

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